DichotoMiss

Dear Enterprise Car Rental Company,



My mother, [name omitted], rented a car in Springfield, MO from your company on January 19, 2003. When the car was brought around for her pickup, she commented that it was odd that the car hadn't even been washed. The Enterprise employee just shrugged at her comment.



After driving a while, my mother used the brakes for the first time. They didn't work! There was a terrible screeching noise and the car did not slow down or stop as expected. She drove slowly to the nearest safe area and called your company regarding the problem.



She was told 1) that the previous renter of the car, who had turned in the car that morning, hadn't mentioned anything wrong with the brakes, but 2) she could drive the car over to the nearest Enterprise branch and they would exchange it for her.



Do you see anything wrong with this story? Not only did you knowingly give my mother an uninspected, faulty, unsafe vehicle, but then a representative of your company asked her to continue to drive that unsafe vehicle. Would you want YOUR mother driving a car with no brakes? I think not.



I can't imagine what excuse this person could come up with for their depraved treatment of my mother as a customer AND a person, but for my own satisfaction, I would request that this matter is investigated and remedied. Enterprise should not be allowed to endanger the lives of their customers and other drivers with their complete incompetence and total indifference.



Sincerely,



[omitted]