Original Email:
Hi, I recently went to Panera's last night in
My reply:
Dear Sheila,
I would like to apologize on behalf of our rude and inconsiderate employee. As a token of our profound regrets, please accept this drawing of a shark eating the offending employee. I trust this settles the matter and you will once again become a regular weekly patron of our establishment.
***My thanks to David Thorne for the inspiration and propagation of the image

