Received this email at work. Just for the record, I don't work for Panera, nor does my company own Panera. No idea why this person emailed us, but it provided a brilliant opportunity for some comedy.Original Email:
Hi, I recently went to Panera's last night in Cranston, R.I., on 5 New London Ave. Cafe# 3855. My husband and I were eating and one of your employees started to vacuum . I think it was very rude unsanitary and un considerate while there were other patrons also eating . I visit your establishment at least once a week ! Thank You Sheila R[last name protected] xxxxx@cox.netMy reply:
Dear Sheila,
I would like to apologize on behalf of our rude and inconsiderate employee. As a token of our profound regrets, please accept this drawing of a shark eating the offending employee. I trust this settles the matter and you will once again become a regular weekly patron of our establishment.

***My thanks to David Thorne for the inspiration and propagation of the image
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